OLIE SUPPORT
FAQ
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App Subscriptions & Payments
- What's available on the OLIE app?
- How can I cancel my subscription?
- Do you offer refunds?
- How do I change my subscription details?
- Why is my payment failing?
- Why has my subscription expired?
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App Technical Support
- What can I do if the app doesn’t work properly?
- How can I report potential bug?
- How can I reset my password?
- Can I listen to music while I use the app?
- Is the app available in my country?
- Have I lost my progress?
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Orders & Payments
- Can I change or cancel my order?
- What methods of payment do you accept?
- Why is my payment failing?
- Where is my order confirmation email?
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Shipping
- Why is my order taking longer than specified?
- Shipping options & costs
- What can I do if I entered the wrong delivery address?
- My order tracking is not updating
- Where does OLIE ship from?
- How can I track my order?
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Refunds & Returns
- What can I do if I made a duplicate order?
- What can I do if my parcel is missing some of the items I ordered?
- Where is my refund?
- What can I do if my product is faulty?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.