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  1. OLIE
  2. FAQ

FAQ

App Subscriptions & Payments

  • What's available on the OLIE app?
  • How can I cancel my subscription?
  • Do you offer refunds?
  • How do I change my subscription details?
  • Why is my payment failing?
  • Why has my subscription expired?
See all 7 articles

App Technical Support

  • What can I do if the app doesn’t work properly?
  • How can I report potential bug?
  • How can I reset my password?
  • Can I listen to music while I use the app?
  • Is the app available in my country?
  • Have I lost my progress?
See all 8 articles

Orders & Payments

  • Can I change or cancel my order?
  • What methods of payment do you accept?
  • Why is my payment failing?
  • Where is my order confirmation email?

Shipping

  • Why is my order taking longer than specified?
  • Shipping options & costs
  • What can I do if I entered the wrong delivery address?
  • My order tracking is not updating
  • Where does OLIE ship from?
  • How can I track my order?
See all 7 articles

Refunds & Returns

  • What can I do if I made a duplicate order?
  • What can I do if my parcel is missing some of the items I ordered?
  • Where is my refund?
  • What can I do if my product is faulty?