FAQ
App Subscriptions & Payments
- What's available on the OLIE app?
- How can I cancel my subscription?
- Do you offer refunds?
- How do I change my subscription details?
- Why is my payment failing?
- Why has my subscription expired?
App Technical Support
- What can I do if the app doesn’t work properly?
- How can I report potential bug?
- How can I reset my password?
- Can I listen to music while I use the app?
- Is the app available in my country?
- Have I lost my progress?
Orders & Payments
Shipping
- Why is my order taking longer than specified?
- Shipping options & costs
- What can I do if I entered the wrong delivery address?
- My order tracking is not updating
- Where does OLIE ship from?
- How can I track my order?